Senior Collegiate Experience Manager
Collegiate Experience
Title: Senior Collegiate Experience Manager
Supervisor: Director of Collegiate Experience
Status: Full-Time non-exempt
Location: Remote optional
Job Summary:
The senior collegiate experience manager (SCEM) supervises and manages workflow for all project areas and department responsibilities of the leadership development consultant (LDC) team. Manages the development and execution of summer and ongoing annual LDC training and provides high-level oversight of chapter management, focused on leadership development and belonging and inclusion efforts. The SCEM is a remote position.
This individual should be able to work collectively as a team within the collegiate experience department and demonstrate elevated initiative and strategic vision to support chapter development and manage resource allocation. The SCEM must have strong interpersonal and management skills and understand chapter management procedures. A high proficiency in people management is necessary.
This position will work directly with National Council members on various projects. The SCEM must have a flexible schedule as this position requires occasional travel and occasional extended hours outside of regular business hours as needs arise, and national representation is requested. Estimated travel is 20%, subject to change based on needs of the organization. The SCEM will report to the director of collegiate experience and work closely with the executive director (ED), national vice president – membership (NVP-M), national vice president-collegians (NVP-C) and national leadership team volunteers.
Qualifications
- Bachelor’s degree required, Master’s degree in higher education or student affairs strongly preferred
- Membership in Kappa Delta strongly preferred
- Preferred 5+ years of related professional experience
- Must have a thorough understanding of all Kappa Delta policies and procedures and interpret appropriately
- Management experience with proven success in building and motivating a dynamic team
- Exceptional work ethic and professional, mature demeanor with a positive, flexible attitude
- Ability to think critically to identify problems and develop innovative solutions quickly
- Successful track record of problem solving with diplomacy
- Knowledge and deep understanding of a culture of inclusion, equity and diversity
- Excellent written, verbal, and interpersonal communication skills including presentation and facilitation skills
- Superior project and time management skills and ability to manage multiple projects simultaneously and meet deadlines
- Possess an introspective and forward thinking, progressive approach to the member experience
- Willingness to work flexible hours and provide crisis support as needed
Chapter Management
- Oversee, in collaboration with the Director of Collegiate Experience (DCE), the management of all chapters, focused on leadership development and belonging and inclusion efforts.
- Refer and support the campus support managers (CSM) in addressing conduct and institutional investigations, as needed.
- Manage chapter resource allocation based on chapter health metrics, partnering with DCE, NVP-M and NVP-C, as needed or requested.
- Adhere to chapter management procedures and recommend opportunities to streamline for efficiency and maximum effectiveness.
Department Operations
- Provide end-to-end project management support for strategic plan initiatives, as directed.
- Provide oversight and management of the National Probation and Chapter Member Resignation process. Oversee member status changes and review all national probation paperwork.
- Collaborate with Business Architecture & Technology on salesforce, member portal, billhighway, and other technology driven projects, and take ownership of processes managed by the Collegiate Experience department, and update DCE on an ongoing basis as to status of these projects.
- Oversee LDC project areas, review all deliverables, and communicate with project area departmental counterparts to ensure projects are aligned and being planned to strategically support the overall needs of the organization.
- Oversee the departments compliance with the Bias Incident Response Protocol lead by the Bias Response and Intervention Team, and update DCE as cases are escalated.
- Collaborate with the senior training and development manager (STDM) and collegiate experience manager – growth (CEM-Growth) on department projects and deliverables.
- Other projects as assigned by the DCE or NC counterparts.
Human Resources
- Responsible for LDC performance management including goal development, mid-year and annual reviews and cultivating a strong team dynamic.
- Guide, develop and supervise LDCs, managing workflow to ensure completion against timelines, in partnership with national leadership team volunteers and local volunteers.
- Manage hiring, onboarding, and training for direct reports, in collaboration with the DCE, STDM, and CEM-Growth.
- Direct and guide the development of LDC training each quarter to align with needs of direct reports.
- Manage and nurture the volunteer-staff relationship to ensure collaboration across departments and functional areas.
Technology
- Ensure accuracy of collegiate member data in the database and member portal through personal use and training of team members, with a focus on new member intake, chapter and leadership roster management, and division/cluster assignments.
- Participate in the development of new and improved technology experiences and training for collegiate members and volunteers related to Kappa Delta’s member portal.
National Conferences
- Assist with planning and implementation of special events and training as directed.
- Develop curriculum and deliver presentations as needed.
- Serve as on-site staff.
Required Travel
- Sorority conferences, convention, training and interfraternal conferences as budgeted.
- Chapter travel and training visits as determined by the chapter support plan or at the request of the university.
- Quarterly department trips to Memphis as budgeted.
To Apply
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Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.
Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
