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Sorority House Director

Housing

Title: Sorority House Director
Supervisor: National Property Manager
Date: Sept. 1, 2023
Status: Full-Time non-exempt
Location: West Lafayette, Indiana

Job Summary:

Kappa Delta Sorority is seeking to place a full-time house director at Theta Nu Purdue University. The house director provides direct oversight of facility cleaning and maintenance services and works with a kitchen management company to coordinate food services for the chapter house. The primary duty of the House Director is to oversee the day-to-day operations of the physical premises of the chapter house. The House Director is expected to utilize appropriate levels of independent judgment and discretion in the execution of her job duties. The House Director must have strong interpersonal skills and have a positive attitude. The House Director will also help to ensure the safety and welfare of both the collegiate live-in and live-out members of the sorority. The position requires strong problem-solving skills and a solutions-oriented approach. The ability to quickly identify problems, develop and timely implement solutions is also expected. The House Director is required to reside in the chapter house while members are present and have schedule flexibility to provide property oversight during breaks as needed. In-person and virtual training is required.

Required Skills

Excellent organization and communication abilities
Positive solution-focused attitude
Ability to interact professionally and diplomatically with students, parents, existing staff, alumnae, service providers, community resources, University representatives, National KD personnel and volunteers.
Strong interpersonal skills, including the ability to work with college-age students, patience, flexibility and a sense of humor
Ability to recognize maintenance and repair issues, and coordinate service
Thorough knowledge of computers and applications associated with Office 365 (Word, Outlook and Excel), email and corresponding devices such as a printer and scanner
Versed in using a smartphone to communicate via text and group messaging
Ability to climb up and down several flights of stairs and lift 25 pounds if necessary.

Education and/or Experience

An associate degree or equivalent from a two-year college or technical school (further education is a plus); or one or two years related experience or training; or equivalent combination of education and experience.

Essential Functions

House Operations

Oversee the successful opening and closing of the chapter house at the beginning of the school year and after relevant school year breaks.
Manage the daily operations of the chapter house by maintaining a safe, clean and pleasant living environment.
Implement illness protocol when necessary.
Oversee the operation of dining services provided by kitchen management company.
Manage and supervise the cleaning services provided by a cleaning service company.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance and oversee all maintenance work at chapter house.
Develop and implement for the long-term care and upkeep of the chapter house.
Maintain accessibility to the property per the house director contract and direction of the national property manager.

Chapter and University Relationship

Maintain positive relationships with all Kappa Delta members and create an environment which strives to create an equitable, inclusive sisterhood that appreciates our diversity.
Make effort to know all members by name and involvement.
Meet weekly with the Director of Collegiate Facilities.
Maintain an accurate floor plan with current occupants’ names and their phone numbers, parents’ name, address, contact number and emergency numbers.
See that all members in the house understand and abide by local chapter house rules, national Kappa Delta house rules, and rules and regulations of University of Rhode Island
Keep in strict confidence the workings of the sorority as well as their personal, social and financial affairs and those of their members.
Maintain communication with university officials when appropriate.
Attend university house director meetings.

Physical and Environmental Requirements:

Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet.
Position may require prolonged periods of sitting and/or walking.
Must be able to use hand and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
Must be able to converse with colleagues via phone and computer programs.
Vision required to see electronic devices and inspect properties.
Ability to climb up and down several flights of stairs and lift 25 pounds if necessary.

Salary and Benefits

Salary commensurate with experience.
Housing accommodations (private suite with living room, bedroom and bathroom) provided within the Chapter House.
Meals are provided Monday – Friday through Chapter House food service provider.

To Apply

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Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Alumnae Operations Manager

Operations

Title: Alumnae Operations Manager
Supervisor: Director of Operations
Status: Full-Time non-exempt
Location: Remote or Memphis, TN

Job Summary:

The Alumnae Operations Manager (AOM) will assist with developing and executing the long-term strategic plan of Kappa Delta’s Alumnae Experience by designing frictionless and automated processes, along with supporting the day-to-day needs of Alumnae Chapters (AC) and Alumnae NLT (ANLT). The position is a full-time staff position based at headquarters in Memphis, TN; remote employment will be considered for candidates outside of the Memphis metropolitan area. The AOM reports to the Director of Operations and works closely with the National Vice President-Alumnae.

In the first 90 days of employment, the position will be tasked with learning the policies and procedures related to Alumnae Chapters, how to handle and process member records, and begin identifying process improvements for further consideration.

Essential Functions

Contribute to the development and execution of Alumnae Experience initiatives including, but not limited to, alumnae programming, alumnae dues, alumnae awards, membership milestones, and the Ever Loyal pledge.
Serve as the staff contact for the National Vice-President Alumnae (NVP-A) and Alumnae National Leadership Team (ANLT).
Responsible for tracking and updating alumnae data throughout their lifecycle.
Serve as the headquarters contact for all Alumnae Chapters (ACs) and provide support and resources related to programming, requirements, and structure in conjunction with the NVP-A and ANLT with the intent to maximize AC growth and impact.
Responsible for annual and biennial alumnae and AC awards in conjunction with ANLT.
Identify efficiencies and develop frictionless processes that enable staff to deliver an impactful Alumnae Experience.
Responsible for developing change management plans and communications when implementing changes.
Additional projects or assignments may be assigned as needed.

The Alumnae Experience

Responsible for processes related to documenting, reporting and recognition of alumnae revenue from Alumnae Dues.
Responsible for the execution the process for alumnae reinstatements and alumnae resignations.
Collaborate with the Communications Department to develop the communications plan for ACs, alumnae-at-large, and programs such as State Days, Convention, membership milestones, AC Service Fees and Alumnae Dues.
Execute alumnae initiatives including Alumnae Awards, Ever Loyal pledges, Ever Loyal pins, and membership milestones.
Responsible for managing vendor/partner relationships that support the alumnae experience.

Alumnae Chapters

Responsible for processes related to documenting, reporting and recognition of payment from AC Service Fees.
Maintain regular contact with ACs via e-mail, phone, virtually, and in-person when warranted.
Update training materials and implement training for AC officers on sorority policies, leadership structures, programming, budgeting and general operations.
Provide ACs with the resources to promote current Kappa Delta initiatives within the AC and in the community.
Develop content for AC email newsletters in conjunction with the communications department.
Encourage ACs to submit stories and event information to headquarters for feature in national publications and communications.
Analyze data from AC reports to facilitate the recognition of chapters at National Convention and help determine the impact alumnae programming.
Partner with the Foundation to promote AC and alumnae participation in Foundation programs such as KiDs grants, scholarships, commemorative bricks, etc.

Alumnae National Leadership Team

Assist the NVP-A in development of training topics and materials for ANLT.
Coordinate all event planning and logistics of ANLT training events in conjunction with the NVPA.
Document and track submission of ANLT reports and completion of key position responsibilities for the NVP-A.
Provide ANLT with data and tools, such as alumnae contact information and survey platforms, to accomplish their goals.
Communicate professionally and on brand with Alumnae NLT and AC leadership.

Requirements

5-8 years’ work experience in the either the areas of non-profit, alumnae relations, association management, customer service, recruitment, training, or related
Excellent candidates for this position will have strong mastery of competencies including adaptability, project management, communication, teamwork, and presentation skills.
Experience improving complex workflows, preferably in a volunteer, association, or matrix organization is preferred.
Impeccable written and oral communication skills, including presentation and meeting facilitation, while keeping the brand voice consistent
Strong executive presence and relationship building
Strong critical thinking, problem solving and decision-making
Strong computer skills, including experience with Microsoft 365 products, Salesforce, and Adobe Acrobat, and the ability to learn new software tools quickly.
Working knowledge of social media platforms and their utilities.
Attention to detail.
Ability to develop and implement strategic plans and maintain tactical workflow
Ability to manage their own time, workflow, take initiative, and meet deadlines
Ability to thrive in a fast-paced environment.
Ability to travel occasionally.
Prior experience working or volunteering for a fraternal organization is a plus.
Membership in Kappa Delta Sorority is a plus.

To Apply

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Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Office Coordinator

Operations

Title: Office Coordinator
Supervisor: Director of Operations
Status: Part-Time, non-exempt
Location: Kappa Delta National Headquarters, Memphis, Tennessee

Job Summary:

The Office Coordinator is responsible for providing services and support to Headquarters operations and members of Kappa Delta Sorority. The position communicates internally and externally with professionalism, with the goal of providing accurate and timely information, in addition to keeping Headquarters organized and ready to host staff and guests alike. This position has responsibilities for the front office, building use and maintenance, common areas, supplies, member services and communication, hospitality, and vendor management. Occasionally they will support other seasonal projects of the department as assigned by the Operations Manager and Director of Operations. The schedule is flexible between the business hours of 8:30am and 5:00pm and may require some weekend time four times per year.

Essential Functions

Office Management

Maintain a tidy and welcoming front desk and reception area.
Respond to voicemails, emails, and text messages sent to the primary headquarters phone line and inbox.
Accept deliveries, distribute mail to in-office and remote employees, maintain tidiness of the mail room, and ship packages when requested.
Accurately edit member records when requested by members and staff.
Assist members who request assistance with their Member Portal account.
Train new and current staff on shipping policies and procedures.
Responsible for adding and editing events to the Headquarters SharePoint calendar.
Responsible for the purchasing, inventorying, and stocking office and shipping supplies.
Prepare and distribute the weekly staff meeting agenda & minutes.
Submit expense reports for charges made on the department’s purchasing card.
Assist the Executive Director with compiling and submitting her expense reports.
Organize, digitize, and document approved contracts for the department.
Manage and execute protocols related to leadership life events and chapter situations.
Maintain and refill the postage machine.
Make copies and retrieve documents.

Building Management

Monitor arrival and departure of vendors performing maintenance on the building.
Facilitate life safety training and drills on an annual basis for tornadoes and fires.
Responsible for the organization and tidiness of common and storage areas.
Compile and communicate building maintenance requests.
Assist with preparation for overnight use of the headquarters building.
Document, save and organize building maintenance and repair information.

Hospitality & Events

Maintain the Hotel KD booking calendar and assign rooms to guests.
Provide hospitality support and coordination to meeting organizers when volunteers and guests stay overnight at Headquarters.
Assist with tasks related to office administration, documentation, supplies, shipping, and organization in advance of and on-site during the biennial national convention.
Provide staff hospitality by keeping coffee, snacks, and other related items and supplies in stock & organized.

Requirements

In addition, the candidate will offer:

Bachelor’s degree or some college preferable.
Positive attitude.
Strong work ethic.
Exceptional organizational skills.
Attention to detail and deadlines with the ability to manage competing demands for time.
Problem-solving, information-gathering and critical thinking skills.
Experience with Salesforce or other CRM software preferred.
Strong computer skills with proficiency in Microsoft 365 applications including Word, Excel, Outlook and PowerPoint, and Adobe Acrobat DC.
Experience or ability to learn using project management software such as Asana or Basecamp.
Assimilate to team-oriented culture with an aptitude for independent work.
Strong writing and editing skills to draft correspondence.
Strong discretion when handling confidential information.
Strong interpersonal skills and the ability to manage up.
Knowledge of standard office administrative practices and procedures.
Ability to learn new technology quickly.
Membership in Kappa Delta Sorority or fraternal organization is a plus.

Physical and Environmental Requirements

Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet.
Position may require prolong periods of sitting.
Must be able to use hand and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
Must be able to converse with colleagues via phone and computer programs.
Vision required to see electronic devices and inspect properties.
Ability to lift up to 40 lbs.

To Apply

opens in a new windowClick here to start your application

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Training & Development Manager-Volunteer Support

Training & Development

Title:Training & Development Manager-Volunteer Support
Supervisor: Sr. Training & Development Manager
Status: Full-Time non-exempt
Location: Remote or Memphis, TN (This is a remote role, however candidates located in the Memphis, TN area are expected to report to KDHQ physical location on a hybrid basis)

Job Summary

The focus of the TDM–VS position is to design, implement, and oversee comprehensive training and development programs that support and empower the local Kappa Delta volunteers. This manager oversees the review, delivery, development, and assessment of volunteer programming with the Senior Training & Development Manager (SCTDM), the Director of Collegiate Experience (DCE), and members of the National Council. The TDM – VS is vital in creating a positive and inclusive volunteer experience.

Responsibilities:

1. Volunteer Training and Development Programming (40%)

Assess and identify the specific training needs of volunteers.
Develop and implement a comprehensive training curriculum that aligns with the Kappa Delta Strategic Plan.
Create training and development materials and resources, as appropriate, that cater to the diverse needs of volunteers.
Deliver training and development materials, presentations, and resources, as appropriate, through various mediums: in-person, virtual meetings, and online platforms.
With subject matter experts, create and execute 4-6 Volunteer Forums each academic year that allow volunteers to enhance their advising and professional skillset.
In collaboration with the TDM – Programming and the STDM, plan the annual iteration of Kappa Delta’s signature speaker series: Confident Conversations.
With guidance from the Marketing and Communication department, develop communication plans and supporting materials for all projects as needed.
Write and submit grant requests to the foundation as applicable.
Manage electronic library/files of educational resources and programming for local advisors.
Collaborate with collegiate training and development managers to provide joint training.
Evaluate the effectiveness of volunteer training and development programs and seek opportunities for improvement.

2. Chapter Advisory Board (CAB) and Local House Corporation (HC) Support (20%)

Serve as a staff liaison with the CAB-Specialist Manager and HRS-Manager(s) to identify areas of focus for training and development topics
Ensure appropriate implementation of CAB programming, including Core Training, officer-specific training, and Plaid LMS training.
Support the Housing Department’s implementation of HC programming by reviewing materials, resources, and presentations developed by Housing to ensure their alignment with other volunteer programs.
Support CE Department’s implementation of CAB programming by reviewing materials, resources, and presentations developed by CE to ensure their alignment with other volunteer programs.
Partner with Kappa Delta leadership to train Leadership Development Consultants (LDCs) on CAB and HC programming, resources, and policies.

3. National Leadership Team (NLT) (15%)

Collaborate with the Director of CE, the STDM, and members of the National Council to manage and maintain NLT onboarding materials on Plaid LMS and the Resource Library.
Support the STDM in the planning and logistics for the NLT Academy and NLT Travel Training in collaboration with members of the National Council.
Manage electronic library/files of educational resources and programming for NLT.

4. Other Responsibilities (15%)

Identify campus and volunteer trends and elevate for discussion.
Stay current on industry practices and successful programming.
Create theory-based training and development programming that supports effective adult learning.
Lead routine updates of department resources, including NLT and CAB manuals, CAB Nautilus Development Program materials, among others.
Serve as a key contributor to technology platforms related to CAB and HC advisor training and education, such as Plaid LMS, Resource Library, Salesforce, and Member Portal.
Develop and deliver presentations as needed.
Attend weekly, monthly, and quarterly leadership meetings as invited and available.
Assist with planning and implementation of national conferences and special events, as directed.
Serve as on-site event staff.
Represent the Collegiate Experience department or Kappa Delta at industry conferences or events.
Assist with special projects as needed.

Required Travel (10%)

In-person training for volunteers, membership reviews, or LDC training as required or necessary to the event’s success.
Kappa Delta national events.
Industry conferences as determined by the Executive Director.

Requirements:

An undergraduate degree in education, human resources, management, or similar areas is required. A Master’s degree in education, curriculum development, or human resources is preferred.
Three or more years of career experience required. Experience coaching or training adult learners is preferred.
Excellent written, verbal, and interpersonal communication skills including presentation and facilitation skills.
Excellent project management skills with the ability to simultaneously manage and meet the deadlines of multiple projects.
Exceptional work ethic and a positive, flexible approach to job responsibilities.
Proficient in Microsoft Office and adept at learning new software.
Experience working and developing curriculum is preferred.
Experience working with a learning management system is preferred.
Experience working with or in a volunteer-driven organization is preferred.
Kappa Delta membership and volunteer experience is beneficial but not required. Membership in a sorority and sorority volunteer experience is beneficial but not required.

Physical and Environment Requirements

Position may require prolong periods of sitting.
Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet.
Must be able to walk or stand for extended periods when in the field
Must be able to use hand and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
Must be able to converse with colleagues via phone and computer programs.
If working remotely must have a quiet full-time office space and sufficient internet connection

To Apply

opens in a new windowClick here to start your application

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Leadership Development Consultant

Collegiate Experience

Title: Leadership Development Consultant
Supervisor: Sr.Collegiate Experience Manager/Collegiate Experience Manager-Growth
Status: Full-Time Exempt
Location: Remote or Memphis, TN

Leadership Development Consultants focus on developing collegiate leaders and members, building sisterhood, and creating a sense of belonging and inclusion for 20-30 chapters, in 2 divisions, or through an in-residence position building a new chapter of Kappa Delta, or supporting the growth of an existing chapter.

LDC Program for 2024-2025

Leadership development consultants are full-time salaried employees of Kappa Delta who serve as ambassadors for the organization by visiting chapters across the country, supporting sisterhood and inclusion efforts, mentoring collegians, and supporting local advisors.

Travel consultants spend up to 50% of their time traveling to visit chapters across the divisions they support, and the rest of their time supporting chapters, staff, and volunteers virtually. In-residence consultants focus on a specific chapter on a university campus, they may be called upon to travel up to 10% of their time to assist on special projects.

Depending on the chapter assignment, LDCs assist with leadership development of members, belonging and inclusion efforts, chapter recruitment and new chapter establishment. LDCs also gain valuable knowledge and skills in developing others, public speaking, facilitating meetings, team collaboration, budgeting, and reporting.

Travel LDCs can be based in Memphis or remotely and will support chapters virtually. The one-year term lasts from June through May.

Requirements:

College graduate by June of the year you are hired as well as be on alumna good standing with organization.
Leadership experience (council or Panhellenic recommended, but not required)
Campus/community involvement (i.e., student organizations, work, volunteer positions, leadership awards, etc.)
Impeccable written and oral communication skills including public speaking, presentation, and meeting facilitation.
Membership recruitment ability and experience strongly preferred.
Excellent interpersonal/relationship building skills.
Superior time management skills
Proven training and mentoring skills
Excellent critical thinking and decision-making abilities
Ability to identify problems and develop solutions that may include new processes or systems.
Ability to work independently and take initiative while remaining detail and deadline oriented.

Job Responsibilities

Conduct visits to chapters nationwide or support a specific chapter on a university campus.
Complete reports to the national organization by set deadlines utilizing a variety of technology platforms (including but not limited to SalesForce, ChapterSpot, BillHighway, Office 365, Google Sheets).
Strategically think through problems with collegians, NLT and staff members, and escalate issues as needed to appropriate managers.
Assist the development of officers, chapters, and the national organization.
Serve as a liaison between National Headquarters and chapters.
Develop and maintain professional relationships with undergraduates, alumnae, and university officials at each respective chapter.
Instill the importance of sustaining an effective scholarship program to ensure academic accountability.
Promote university engagement through campus involvement, community service, and an effective public relations program.
Education and motivation for the chapter leadership and the full membership to ensure successful management of the chapter.
Act as a brand ambassador for National Kappa Delta
Enhance chapter programming through creative and innovative ideas.
Work at HQ on special projects, as needed and determined by supervisor and the Director of Collegiate Experience.

Physical and Environment Requirements

Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet
Postion may require prolonged periods of sitting.
Must be able to use hand and arms for repetitive movements such as movements of the wrist, hands, and fingers whilte typing.
Must be able to converse with colleagues via phone and computer programs.
If working remotely must have a quiet full-time office space and sufficient internet connection.
Ability to move around campuses independently and lift up to 35 pounds.

To Apply

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In lieu of a Cover Letter, please write a 1-2-page statement of interest that includes specific answers to the questions listed below.

What personal characteristics and skills would you bring to the LDC position?
What is an experience you encountered that has prepared you to work with Kappa Delta chapters?
How would you describe the LDC position to someone who has no knowledge of the job?
Why do you want to be a Leadership Development Consultant?

If you are selected for an in-person interview at Kappa Delta National Headquarters in March, you will be required to submit two letters of reference speaking to your ability to complete the job requirements.

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

Kappa Delta is an Equal Opportunity Employer. Kappa Delta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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