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Located in Memphis, Tennessee, Kappa Delta’s National Headquarters is operated by an executive director and a professional staff numbering over 40. We work together with volunteers to carry out the mission of the organization. Join our team as we build confidence and inspire action in women of all ages.

Kappa Delta welcomes applicants of all expertise, including members of other sororities and fraternities and as well as non-member candidates.

Kappa Delta Sorority believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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Title: Director of Collegiate Experience
Date: February 1, 2021
Supervisor: Executive Director                    
Status
: Full-Time Exempt

Job Summary: The director of collegiate experience (DCE) supervises the collegiate experience department staff and organizational workflow including training and development for collegians, advisors and national leadership team members, chapter management and operations and the leadership development consultant (LDC) program. Responsibilities include training and supervision of the collegiate experience and training and development staff and oversight of the Leadership Development Consultant program. The DCE collaborates with collegiate National Leadership Team (NLT), local advisors and campus-based professionals. Under the guidance of the National Council, this position is responsible for policy development and implementation of risk prevention and education. The DCE oversees staff, collegiate and volunteer training. The position is based full time at the headquarters office in Memphis, Tennessee, and reports to the executive director. Remote employment will not be considered.

Training & Development:

  • Oversee the Collegiate Experience Priority and ensure deliverables meet defined vision by the project timeline
  • Oversee the training and development team responsible for development and implementation of risk prevention, all-member education, differentiated member experiences, collegiate officer and volunteer training
  • Serve as key contributor to technology platforms related to chapter management and education
  • Oversee implementation of the Nautilus Chapter Development Program, annual chapter health assessment
  • Oversee Collegiate Experience Associate project areas including academic excellence, member safety, marketing, membership and technological advancement

 

Chapter Management:

  • Provide end-to-end project management support for nationwide strategic plan initiatives and seamlessly integrate into department operations
  • Manage department workload, reporting and special projects to ensure completion against timelines
  • Oversee the management of 168 collegiate chapters and the establishment of new chapters
  • Ability to manage multiple crises and serve as lead role on crisis management team
  • Partner with the university case director to address university judicial issues
  • Collaborate effectively with management team across departments especially the directors of marketing and communications and chapter housing
  • Serve as staff liaison to the national vice president, national vice president – membership and national vice president – collegians
  • Adhere to chapter management procedures and recommend opportunities to streamline for efficiency and maximum effectiveness
  • Knowledgeable of trends in higher education and sorority life to provide thoughtful recommendations to the leadership
  • Ensure organizational compliance with national policies and bylaws
  • Develop and maintain healthy relationships with campus professionals

 

Department Operations:

  • Oversee the departments compliance with the Bias Incident Response Protocol lead by the Bias Response and Intervention Team
  • Serve as the staff lead on the membership review team
  • Serve as staff lead on chapter event insurance questions and insurance claims
  • Oversee the annual policy revision process for all collegiate and alumnae members
  • Develop and manage department budget for extension, new chapters, consultant program, established chapter support and training and development
  • Manage the development and completion of routine department communication including the KD Leader, NLT News<
  • Prepare department agendas and meeting materials for key organizational meetings including team meetings, quarterly National Council meetings, etc.

 

Human Resources:

  • Supervise senior collegiate experience managers and training and development senior manager
  • Supervises the leadership development consultants and oversee management of program logistics, included but not limited to interviews, onboarding, training and travel schedules, and lodging
  • Responsible for hiring and training collegiate experience department
  • Oversee the onboarding of new local and national volunteers
  • Manage and nurture the volunteer-staff relationship to ensure collaboration across departments and functional areas
  • Other duties as assigned by the executive director

 

National Conference:

  • Assist with planning and staffing events and training as directed
  • Develop curriculum and deliver presentations as needed

 

Required Travel:

  • Sorority conferences, convention, trainings and interfraternal conferences as budgeted
  • Campus visits as requested by administration or as chapter needs arise

 

Requirements:

  • Management experience with proven success in building and motivating a dynamic team
  • Undergraduate and graduate degrees in the field of education and/or experience working with collegians is preferred
  • 8-12 years of related career experience
  • Superior project management skills and ability to manage multiple projects simultaneously and meet deadlines
  • Excellent written, verbal, and interpersonal communication skills including presentation and facilitation skills
  • Possess an introspective and forward thinking, progressive approach to the member experience
  • Successful track record of problem solving with diplomacy
  • Exceptional work ethic and professional demeanor with a positive, flexible attitude
  • Must have a thorough understanding of all Kappa Delta policies and procedures and interpret appropriately
  • Proficient in Microsoft Office and adept at learning new software
  • Flexible to travel and manage crises after hours as needs arise
  • Experience working with or in volunteer-driven organizations preferred
  • Kappa Delta membership and volunteer experience is beneficial

 

Job responsibilities and tasks are subject to change based on the needs of the organization and at the discretion of the executive director. To apply, please submit a cover letter and resume to jobs@kappadelta.org.

Kappa Delta Sorority believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Title: Collegiate Experience Associate
Date: January 26, 2021
Supervisor: Collegiate Experience Manager 
Status
: Full-Time Exempt
Location: Kappa Delta National Headquarters, Memphis, Tennessee

Job Summary: The CEA works with division leadership teams, chapters, fraternity/sorority advisors and university administration and will also have chapter educational programming and department responsibilities. The CEA is a position based at Kappa Delta Sorority National Headquarters in Memphis, Tennessee.

She works directly with chapter operations and the training of the leadership development consultants. This individual should be able to work collectively as a team within the collegiate experience department. The CEA must have strong interpersonal skills and understand chapter management procedures. The CEA must have a flexible schedule as this position requires occasional travel and occasional extended hours outside of regular business hours as needs arise, and national representation is requested. Proficiency in regular business software like Microsoft Word and Excel is needed as well as email, social networking and texting technologies. The CEA will report to a collegiate experience manager and work closely with the director of collegiate experience (DCE), executive director, national vice president – membership, national vice president-collegians and national leadership team volunteers.

Chapter Management:

  • Oversee chapter operations and advise on steps to improve chapter health
  • Develop collegiate leaders through positive relationships and routine communication, advising on proper procedure and innovative problem solving
  • Effectively manage visiting leadership development consultants (LDC) on daily chapter operations and management
  • Coordinate efforts with LDC, the divisional national leadership teams, DCE and the national vice president-collegians on high-risk situations
  • Partner with the university case director to support chapters, local advisors, and university administration through chapter disciplinary issues
  • Manage situations according to our policies and procedures while fact finding when situations arise
  • Foster healthy, positive relationship with fraternity/sorority advisors
  • Provide reports on chapter health to the NLT and NC as needed and in accordance with set deadlines
  • Facilitate execution of the Nautilus Chapter Development Program with chapters, CABs and the division team
  • Must have a thorough understanding of all Kappa Delta policies and procedures

 

Project Area:

  • Mange a programmatic area including trainings and educational resources
  • Demonstrate innovation and creativity while developing resources for at least one programmatic area including trainings, KD Leader, officer manual, educational resources, etc.
  • Other projects may be assigned

 

National Conferences:

  • Assist with planning and implementation of special events and programming as directed
  • Presentations and coordination as needed
  • Serve as on-site staff

 

Required Travel:

  • Convention (late June)
  • Chapter and conference travel as determined by the executive director (throughout year)
  • Campus visits as requested by administration or as chapter needs arise

 

Requirements:

  • Bachelor’s degree
  • Membership in Kappa Delta
  • Experienced public speaker
  • Proven training and mentoring skills
  • Superior time management skills
  • Impeccable written and oral communication skills including presentation and meeting facilitation
  • Excellent interpersonal/relationship building skills
  • Excellent critical thinking and decision-making abilities
  • Ability to identify problems and develop solutions that may include new processes or systems
  • Ability to work independently and take initiative while remaining detail and deadline oriented
  • Ability to lead a team and ensure that collective goals are completed
  • Demonstrated understanding of project and volunteer management
  • Ability and willingness to travel
  • Excellent computer skills, including experience with Microsoft products and knowledge of working with membership databases

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director. 

To Apply:

For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Collegiate Experience Associate” in the email subject line.

Kappa Delta Sorority believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Title: National Director of Housing 

Date: 9/27/21

Supervisor: Executive Director 

Status: Full Time/Remote 

JOB SUMMARY:  

Kappa Delta has long supported and recognized the importance of chapter housing. In 1919, the national organization established the Chapter House Fund to assist chapters in buying or building their own facilities. The assets of this fund have grown over time through prudent management and investment; thus, this sound and thriving fund stands prepared to assist in establishing and maintaining facilities designated for sorority housing. Kappa Delta Sorority, in collaboration with local chapters, has successfully operated chapter facilities for the past 100 years. We currently support over 140 chapter facilities nationwide. In 2019, Kappa Delta Sorority established Nautilus Management, Inc., a national house corporation, with the purpose of owning and managing all current and future expansions and existing facilities requesting to be a part of the national housing corporation.  

The National Director of Housing is a member of the Kappa Delta senior management team reporting to the Sorority Executive Director. The National Director of Housing is responsible for leading property management, Nautilus Management (National House Corporation), and general housing operational efficiency, fiduciary sustainability, asset management and local house corporation (LHC) support. The National Director of Housing manages the Kappa Delta housing team to provide the highest level of service to the volunteers, vendors, house corporation volunteers, and the chapters they serve.  

This position will support Kappa Delta and local housing volunteers achieve the vision of sustaining an effective housing system for our members that provides access to resources and expands our footprint as we continue to grow. They will research, plan, support, and facilitate the preservation and creation of Kappa Delta chapters focusing on maintaining safe and secure properties that are competitive and affordable while strengthening the capacity of the organization to address housing challenges with the local house corporations on an ongoing basis. 

This role collaborates with the National Council, Chapter House Committee (CHC) Board, Nautilus Management Board, Executive Director, Management Team, Finance Team, Collegiate Experience Team, and national and local volunteers to implement a long-term housing strategy for Kappa Delta. 

 

ESSENTIAL DUTIES & FUNCTIONS 

Key Responsibilities:  

The National Director of Housing will provide leadership to the Kappa Delta housing team, which includes Chapter Housing Committee, Nautilus Management Board, housing staff, and national/local volunteers to lead the creation of and implementation of a future state long-term strategy for property management, asset management and local house administration/corporation management, as well as achieving enterprise measured targets. Responsibilities will include, but are not limited to, the following:  

Long-range Strategic Planning: 

  • Develop, propose and implement a long-term vision and strategic and self-sustaining direction for national and local chapter housing and university-owned housing to assure risk mitigation, safe, attractive housing and best-in-class property management practices. 
  • Guide and protect the strong foundations of Kappa Delta Sorority and the Chapter House Fund through investment strategy and future business ventures. 
  • Develop and implement a strategic plan and five-year capital needs assessment by property location to support a competitive and premier member living experience. 

Oversee operations of Nautilus Management, Inc. 

Established in 2019, Nautilus Management, Inc. is Kappa Delta’s national housing corporation, which manages all current and future expansions requiring housing and existing properties requesting to be a part of the national house corporation. For Nautilus Management properties, the national house corporation owns and operates properties including financial planning and management, property management, construction projects, capital investments, staffing, insurance and legal, vendor management, and overarching investment strategy. 

  • Serve as a non-voting, ex-officio member of the Nautilus Management Board  
  • Prepare one and three-year strategic housing plans, developed annually in partnership with the National Council, CHC, and Nautilus Management Board  
  • Attend, provide agenda, present housing reports, and manage proposals for vote by the Board for all Nautilus Management meetings 
  • Identify and recommend a long-term asset/property management solution  
  • Identify strategic priorities for Nautilus Management housing and provide strategic input for property acquisitions, renovations, communications and member relations 
  • Implement a strategic plan for the strategic acquisition and dissolution of those locally owned properties that request or require Nautilus Management support including development of a real estate investment strategy, business modeling and analysis, investment projections, timelines, and a marketing campaign and materials to pitch to local house corporations  
  • Partner with the finance team in the creation of forecasting and proformas as well as creation and refinement of policies and procedures for all Nautilus Management, evaluate fiscal function and performance annually 
  • Authorize and oversee weekly payables for Nautilus Management properties (e.g., utility bills, repair invoices, service contracts, staff travel expenses, conference or event invoices, etc.) 
  • Oversee all matters relating to house employees (e.g., hiring/firing, training, retention, background checks, disciplinary issues, job descriptions, etc.)  
  • Oversee and provide recommendations for housing strategy during new chapter extension process  
  • Partnering with the finance team, prepare all housing budgets and measure actuals–to–plan for Nautilus Management Board approval 
  • Create and maintain vendor relationships 
  • Oversee and direct the filing of all corporate reports in applicable states to ensure Nautilus Management and its subsidiaries are registered for business in each respective state 
  • Participate in Kappa Delta’s annual insurance renewal, providing insight and recommendations on housing related components and allocation of premiums to local house corporations 
  • Partnering with finance team, develop and maintain relationship with Kappa Delta’s preferred accounting vendor for house corporations including participation in regular meetings and providing strategic direction, and recommendations on product improvements 
  • Develop and implement best practices in all areas of housing, including but not limited to, the chapter house operations, strategic partnerships and all Nautilus Management business affairs 

Oversee support provided to Kappa Delta local house corporations and university-owned leased properties 

Kappa Delta has a 100-year history of managing the majority of its housing properties through a local house corporation model. The national sorority provides support to local house corporations and university-owned leased properties and oversees the Chapter House Fund (CHF), which is managed by the Chapter Housing Committee (CHC) and serves the organization by providing loans to chapters for construction and capital improvements. 

  • Serve as a non-voting, ex-officio member of the Chapter Housing Committee 
  • Attend, provide agenda, present housing reports, and manage proposals for vote by the Board for all CHC meetings 
  • Communicate upward anything requiring Executive Director and/or Board approvals, including supporting documentation and communicate decisions back to direct reports for action 
  • Work closely with Director of Finance to strategically establish an efficient cash flow for all account transactions 
  • Review current Housing Manual and conduct a needs assessment with stakeholders making a proposal for improved policies and streamlined processes for the 22-23 Housing Manual 
  • In collaboration with the training and development of staff members, ensure programs, services, and training support 
  • Serve as point of escalation contact for volunteers, staff and members relating to housing 
  • Collaborate with NVP-Collegians on chapter closings and house corporation dissolution process 
  • Develop and implement best practices in all areas of housing, including but not limited to, the chapter house operations and strategic partnerships 
  • Working collaboratively across internal Kappa Delta departments and the volunteer organization, oversee the development of chapter employee resources, including chapter employee job descriptions, trainings, policies and procedures 
  • Participate in Kappa Delta’s annual insurance renewal, providing insight and recommendations on housing related components and allocation of premiums to local house corporations 
  • Partnering with the finance team, develop and maintain a relationship with Kappa Delta’s preferred accounting vendor for house corporations including participation in regular meetings recommendations on product improvements 

General Housing 

  • Assist Executive Director in managing the insurance programs related to all Kappa Delta housing (e.g., property, contents, loss of income)  
  • Attend annual Greek Housing Alliance meeting, Fraternal Law conference, MJ Insurance Housing Forum, and other relevant industry events developing relationships across the fraternal organizations with housing leads 
  • Remain current on trends in higher education housing strategy and management 
  • Actively support all reporting teams; seek and act upon opportunities to mentor, develop and grow junior team members, and provide real-time feedback 
  • In partnership with communications and marketing, develop and implement marketing campaigns to persuade members (and parents) to view Kappa Delta housing as a premier and desired living experience 
  • Receive and act on feedback; focus on self-development to become the best version of yourself 
  • Pursue open and consistent communication with Kappa Delta Management Team and Board members 
  • Review, revise, and execute the recognition program for outstanding housing local and national volunteers 
  • Be passionate about serving others (i.e., Kappa Delta staff members, Board members, collegiate members and alumnae members) and helping them become the best versions of themselves 
  • Develop department goals which ultimately support enterprise goals(s) of member experience, organizational effectiveness and sisterhood growth 
  • Participate in Kappa Delta events and pursue external relationships 
  • Participate in all Management Team meetings, providing housing-focused strategic thought leadership 

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director. 

 

QUALIFICATIONS:  

  • Bachelor’s degree in business, finance, real estate or related degree program from an accredited college or university required; an advanced degree and/or professional certifications(s) are preferred. 
  • Seven to ten years of relevant property management and/or real estate experience with five plus years at a management or supervisory level. 
  • Possesses solid strategy, property management, construction project management, asset management, property budgeting, housing staff liaison, real estate acumen, market analysis, forecasting, grant requests, capital improvements, property acquisition at property management, construction or related firm. 
  • Basic knowledge in GAAP, real-estate documents and lending practices 
  • Experience leading higher education housing strategy, property management and housing employees preferred 
  • Ability to work at the direction of a volunteer board and meet multiple deadlines 
  • Ability to travel 40-50% of the time

LOCATION: 

This position may be based at Kappa Delta Sorority Headquarters in Memphis, TN, or performed remotely. 

To Apply: 

For consideration, please submit the following: 

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date. 
  • Resume 
  • Completed application for employment 

Please email documents to jobs@kappadelta.org and put “Your Name – National Director of Housing” in the email subject line.

Kappa Delta Sorority believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.   

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